FAQ
What makes your products special?
Our products are thoughtfully designed and made with care to add a personal touch to everyday moments. From personalized mugs to tea towels, each piece is created to feel meaningful, personal, and made just for them.
Are your products personalized?
Yes! Many of our products can be personalized with names, family names, wording, dates, and other details. Personalization options vary by product, so please check the individual product listing for available options.
How do I enter my personalization?
Enter your personalization exactly as you would like it to appear in the personalization field when placing your order.
Please double-check spelling, names, dates, and wording before submitting your order. We create your item using the information you provide.
Can I change or cancel my personalized order?
Because personalized products are made specifically for you, we may not be able to change or cancel an order once production has begun.
If you need to make a change, please contact us as soon as possible after placing your order. We will do our best to help if your order has not yet entered production.
Will my personalized item look exactly like the picture?
Your finished product will follow the design shown in the listing. Because each item is individually produced, slight variations in placement, color, or appearance may occur.
Colors can also appear slightly different depending on your screen and device settings.
Do you offer ceramic and camping/enamel-style mugs?
Yes! We offer both personalized ceramic mugs and camping-style mugs. Available sizes, colors, finishes, and personalization options vary by design.
Please see the individual product listing for specific details.
Are your mugs dishwasher and microwave safe?
Our ceramic mugs are designed for everyday use and are generally microwave and dishwasher safe unless otherwise stated in the individual product listing.
Our camping-style mugs are hand wash only. Please always follow the care instructions included with your product.
What are your tea towels made from?
Our tea towels are made from high-quality polyester fabric and feature our original designs.
Please refer to the individual product listing for exact dimensions, materials, care instructions, and package quantity, as these may vary between designs.
Can I request a custom design?
Our current products are based on the designs shown in our shop. If you have a special idea or request, you're welcome to contact us to see if we can help.
Custom requests are subject to availability and may require additional time or cost.
How long does it take to make my order?
Most orders are made to order. Processing times can vary depending on the product, personalization, order volume, and time of year.
Please check our Shipping Policy and the estimated processing time shown on the product listing for the most current information.
How long will shipping take?
Shipping time begins after your order has been processed and shipped.
Delivery times are estimates and can vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.
For more information, please see our Shipping Policy.
Do you ship internationally?
No. We currently ship within the United States only.
We hope to expand our shipping options in the future, so please check back for updates.
What if my order arrives damaged?
Please contact us as soon as possible if your order arrives damaged. Include your order number and clear photographs of the damaged item and packaging so we can determine the best way to assist you.
What if I receive the wrong personalized item?
If we made an error with your order, please contact us as soon as possible with your order number and photographs of the item you received.
We'll review the issue and work with you to make it right.
Can I return a personalized item?
Because personalized products are made specifically for you, personalized items generally cannot be returned or exchanged simply because you changed your mind or entered incorrect personalization information.
If your item arrives damaged, defective, or has an error made by us, please contact us. See our Refund & Return Policy for complete details.
Do you offer gift-ready packaging?
Yes! Many of our products are packaged with gifting in mind, making them easy to give for birthdays, holidays, housewarmings, weddings, family gifts, and everyday occasions.
Please check the individual product listing for specific packaging details.
Do you offer gift messages?
If gift messaging is available for the product or at checkout, you can include your message there. Availability may vary by order.
Where can I find your return and shipping policies?
You can find our complete policies through the links in the footer of our website:
Shipping Policy
Refund & Return Policy
Privacy Policy
Terms of Service
How can I contact you?
We'd love to hear from you!
Email: contact@thebghouse.com
We're happy to help with questions about products, personalization, orders, or anything else you need assistance with.